Support Center

SmartStart Errors

  • Error 12

    The command sent from SmartStart (Lock, Unlock, SmartStart, Trunk, Panic, Aux1, Aux2, Status) was sent to the ...

    Oct 16, 2015 12:58PM PDT
  • Error 5

    Login failed due to invalid username or password.

    Oct 16, 2015 12:53PM PDT
  • Error 24

    The Locate request was sent but no response was received from the device. This can be caused by any of the fol...

    Oct 16, 2015 01:00PM PDT
  • Error 30

    Error 30 will occur when no SmartStart server response is received for a specific app request, such as logging...

    Sep 10, 2012 05:37PM PDT
  • Command received but failed to execute

    This message will occur when your SmartStart device receives the command you sent, but the installed system th...

    Sep 10, 2012 11:11AM PDT
  • Error 35

    Error 35 is generated when a Status or DTC data response was delayed (not received at server) longer than 30 s...

    Mar 23, 2017 04:14PM PDT
  • Error 36

    This means the command you are trying to send is not enabled yet for your device in the SmartStart server. It...

    Sep 10, 2012 03:01PM PDT
  • Error 32

    This error means that your password change request via the app does not comply with current network password s...

    Sep 10, 2012 02:51PM PDT
  • Error 25

    The device is communicating but the last known location is more than 20 minutes old. This could be because of...

    Oct 16, 2015 01:01PM PDT
  • Error 4

    The command from the SmartStart application could not be validated. Please log out and log back in to the Sma...

    Oct 16, 2015 12:52PM PDT

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found